TypeOnsite Course
Time1 Day
PriceRp. (Hubungi Kami)
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Target Audience 

  • Customer Service Managers, Executives and Staffs
  • Quality Managers or Management Representatives
  • Technical Support and Marketing Managers, Executives or Staffs

Course Objective

  • To provide opportunities to solve “real life” services issues within a business
  • To improve staffs morale and effectiveness of front-line training
  • To develop staff awareness in every lines

Course Content 

  • Knowing your customer (defining who is customer, gathering and utilize customer feedback, building customer retention)
  • Service Excellence Standards
  • Managing Services Performances
  • Service Excellence Strategy
  • Response Customers Complaint (Preparing reports, e.g. 8D Report )