TypeOnsite Course
PriceRp. (Hubungi Kami)
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Target Audience

  • Department Managers
  • Supervisory level Staff to be assigned as QCC Facilitator.
  • Line-Leaders.

Course Objective

  • To understand the basic concepts of Total Quality Management.
  • Understanding how to organize and initiate QCC.
  • Understanding how to guide and facilitate QCC.

Course Content

  • Total Quality Management (TQM), basic concepts and its development.
  • Quality problems at workplace.
  • Organizing QCC and leading QCC meetings.
  • Team work and Team building.
  • 8 steps of Problem Solving.
  • 7 QC tools and their application in Problem Solving.
  • QCC Presentation techniques.
  • Role of QCC Facilitators.