A QCC is a small group of employees to identify, investigate, analyze and solve work-related problems in order to contribute to the improvement. It also helps respect humanity and to build a cheerful workgroup through the development of the staff’s infinite potential. It has been the Japanese experience that 95% of the problems in the workshop can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986].
- QCC Facilitators, Leaders and Members
- Section Heads and Department Managers
- To gain awareness of the purpose, benefits and method of operation of QCC.
- To be equipped with simple QCC techniques, problem solving skills and skills for effective participation in QCC activities.
- To foster closer human relations within fellow workers through group dynamics and work as a team.
- To increase participation and develop the feeling of importance through QCC activities.
- What is QCC?
- History of QCC.
- QCC benefits and problems.
- Role of Management, QCC Facilitator, QCC Members
- Definition of Quality.
- PDCA: Problem solving approach and creativity
- Effective group problem solving
- Identifying problems and opportunities.
- Definition of problems
- Systematic problem solving approach
- QC Tools and applications
- Brainstorming and questioning techniques
- Forming a start-up QCC to solve work-related problems
- Conducting a QCC meeting
- Application of PDCA Cycle
- Using 7 QC Tools in problem solving
- Effective meetings and communication
- Concept of Motivation, Teamwork, Commitment and Productivity
- Effective communication and basic interpersonal skills
- Conducting QCC meetings and proceedings
- Making QCC Presentation
- Establishing a Quality Improvement story
- What to present in a QCC presentation
- Team efforts in QCC presentation.