TypeOnsite Course
PriceRp. (Hubungi Kami)
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A potential customer’s perception of any company is founded on how the front line staff handle the initial moment of contact. This training course will provide course participants with a focused awareness of the customer’s expectations which, brought about by use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both company and client.

Target Audience

  • Customer Service Managers, Executives and Staffs
  • Quality Managers or Management Representatives
  • Technical Support and Marketing Managers, Executives or Staffs

Course Objective

Participants will gain:

  • A greater understanding of customer needs and expectations.
  • The confidence to deal with any given situation in a professional and personal way.
  • A practical knowledge of how to provide answers, relate, control and close every customer transaction

Course Content

  • Introduction to effective complaint handling
  • Understand Customer and Understand Their Complaint
  • Develop a Complaint Handling Process
  • Handling Documentation (8 Discipline Format)
  • Failures of Complaint Handling and How to Avoid Them