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PT. DiGiSi INDONESIA

0821-7377-0750


BATAM : La Vinca Town Square Block I/18 Batam Center, Batam
Category
Customer Support

Marketing: 

1.Purniawan

Phone: 0821 7001 5121

Email:purniawan@digisi-indonesia.com

 

2.Reyan Andreas Rumbajan

Phone: 0812 7611 7821

Email: rayen@digisi-indonesia.com

 

3.Oka Effendi

Phone: 0812 7611 7821

Email:oka.effendi@digisi-indonesia.com

 

4.Tessy Irmawati

Phone: 0812 7611 7821

Email: tessy@digisi-indonesia.com

 

Administration: 

5.Phone: 0812 7377 0750

Email: adm@digisi-indonesia.com

Quality Skills Development

QCC Basic Understanding (3 Days)

A QCC is a small group of employees to identify, investigate, analyze and solve work-related problems in order to contribute to the improvement. It also helps respect humanity and to build a cheerful workgroup through the development of the staff's infinite potential. It has been the Japanese experience that 95% of the problems in the workshop can be solved with simple quality control methods such as the 7 quality control tools [Ishikawa, 1986].

Target Audience

  • QCC Facilitators, Leaders and Members
  • Section Heads and Department Managers

Course Objective

  • To gain awareness of the purpose, benefits and method of operation of QCC.
  • To be equipped with simple QCC techniques, problem solving skills and skills for effective participation in QCC activities.
  • To foster closer human relations within fellow workers through group dynamics and work as a team.
  • To increase participation and develop the feeling of importance through QCC activities.

Course Content

  • Introduction:
    • What is QCC?
    • History of QCC.
    • QCC benefits and problems.
    • Role of Management, QCC Facilitator, QCC Members
    • Definition of Quality.
    • PDCA: Problem solving approach and creativity
    • Effective group problem solving
  • Identifying problems and opportunities.
    • Definition of problems
    • Systematic problem solving approach
    • QC Tools and applications
    • Brainstorming and questioning techniques
    • Forming a start-up QCC to solve work-related problems
    • Conducting a QCC meeting
    • Application of PDCA Cycle
    • Using 7 QC Tools in problem solving
  • Effective meetings and communication
    • Concept of Motivation, Teamwork, Commitment and Productivity
    • Effective communication and basic interpersonal skills
    • Conducting QCC meetings and proceedings
  • Making QCC Presentation
    • Establishing a Quality Improvement story
    • What to present in a QCC presentation
    • Team efforts in QCC presentation.

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Project Management (1 Day)

 Target Audience

  • Staffs with little or no experience of project management
  • Staffs who are intending to start managing projects soon
  • Staffs who need to learn project management skills quickly
  • Staffs who need to know how to effectively manage projects

Course Objective

  • To learn all things needs to plan projects
  • To learn all things needs to manage project successfully every time

Course Content

  • Project Management Principles
  • What is Project Management
  • Starting a project
  • Project Management Policy
  • MS Project Overview
  • ISO Compliance

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IPC-A-600 for PCBA Industry

Target Audience

  • Manufacturing, process, and quality engineers; 
  • Lead technicians; and 
  • Trainers.

Course Objective

  • An instructor guide that gives detailed information for every module of the Worker Proficiency training.
  • A printed board sample showing critical external characteristics
  • Examinations for IPC-A-600 Worker Proficiency training.
  • Knowledge of the IPC-A-600 Acceptability of Printed Boards
  • Get a student handbook used in the Worker Proficiency training course as manual.

Course Content

  • Printed board product classifications and acceptance criteria
  • Base material surface and subsurface conditions
  • Solder resists coverage over conductors and registration to lands.
  • Conductor width and spacing, and annular ring requirements.
  • Dielectric material criteria for etchback, voids, and resin recession.
  • Plated through-hole requirements for copper plating thickness, voids, nodules and cracks.
  • Acceptance criteria for flexible, rigid-flex, and metal core printed boards.

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Handling Customer Complaint (1 Day)

A potential customer's perception of any company is founded on how the front line staff handle the initial moment of contact. This training course will provide course participants with a focused awareness of the customer's expectations which, brought about by use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both company and client.

Target Audience

  • Customer Service Managers, Executives and Staffs
  • Quality Managers or Management Representatives
  • Technical Support and Marketing Managers, Executives or Staffs

Course Objective

Participants will gain:

  • A greater understanding of customer needs and expectations.
  • The confidence to deal with any given situation in a professional and personal way.
  • A practical knowledge of how to provide answers, relate, control and close every customer transaction

Course Content

  • Introduction to effective complaint handling
  • Understand Customer and Understand Their Complaint
  • Develop a Complaint Handling Process
  • Handling Documentation (8 Discipline Format)
  • Failures of Complaint Handling and How to Avoid Them

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Comprehensive Writing SOP (2 Days)

Target Audience

  • Project coordinators or Managers
  • SOP Writers who understood basic elements of SOP
  • Supervisors or Leaders

Course Objective

  • To understand process concept and process flowchart
  • Able to prepare checklist and questionnaire
  • Able to conduct interview and analyze the information collected
  • Able to develop comprehensive SOP

Course Content

  • Prepare checklist and questionnaire
  • Interview skills and analyzing information
  • Writing SOP
  • Implementing the SOP
  • Samples SOP Formats
  • Training Needs Assessment
  • Training Scheduling and Administration
  • Evaluation

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Calibration and Uncertainty Value – ISO/IEC 17025 Requirements (1 Day)

Target Audience

  • This course is for individuals who are involved in testing and calibration laboratories and for others who want a clear understanding of the special requirements that must be met by managers and other personnel in testing and calibration work.
  • This course is applicable to individuals from a wide range of industries such as Defense, Manufacturing, Utilities, Electronics, Automotive, Medical, Telecommunications, Computers, Aerospace and Universities.

Course Objective

  • Enable individuals to contribute to the implementation of a laboratory management system in compliance with ISO/IEC 17025
  • Create an indepth understanding of the requirements to audit and assess laboratory management systems against the requirements of ISO/IEC 17025.

Course Content

  • Introduction and history of ISO/IEC 17025
  • Inter-relationship with QS-9000, ISO/TS16949 and ISO 9001 Quality Management Standards
  • Accreditation vs. Registration
  • The requirements of ISO/IEC 17025
  • Structure of Quality System Documentation
  • ISO/IEC 17025 Implementation steps
  • Accreditation Body requirements

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Basic Surface Mount Technologies ( SMT ) (1 Day)

The Basic Knowledge of Surface Mount Technologies apply in PCBA ( Panel Circuit Board Assembly )

Target Audience

  • Section Heads and Department Managers
  • Supervisor
  • Engineer

Course Objective

  • Enhance Quality of Solder Deposition
  • Improve Reflow Process Yield
  • Understand Solder Joint Metallurgy
  • Knowledge of Latest Developments
  • Advanced packages and attachment processes

Course Content

  • Industry Direction, Driving Factors and Process Overview
  • Solder Paste Characterization, Qualification and control
  • Solder Paste Deposition, Pad Layout Design and Printer Control
  • Reflow Soldering and Perfecting Thermal Profiling
  • Component Placement Systems
  • Solder Joint Quality and Reliability
  • New Developments and Lead Free Soldering
  • SMT Rework Processes

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Basic Standards Operating Procedure (1 Day)

Target Audience

  • Project coordinators
  • Supervisory level Staff
  • Leaders.

Course Objective

  • Able to develop specific standard procedure for very specific situations
  • Able to outline what is expected of each employee in the performances of his or her duties
  • Able to provide the frameworks for each member to know what is expected of them and how they are carry those task out.

Course Content

  • Relationship between Vision, Mission, Objectives, Strategy and Policy of organizations
  • Business Process and Process Mapping
  • Task Analysis
  • Understanding Flow charting
  • Develop standards form and outline for writing SOP
  • Making Business Process Mapping and Flow chart

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Advance Product Quality Planning (APQP) Training (1 Day)

Target Audience

Multi-disciplinary: Managers, process owners, engineers, officers and other personnel who are involved in the introduction of new products and contribute to the APQP/PPAP process.

Course Objective

  • To ensures early planning takes place
  • To direct resources to the customer
  • To identifies required changes early in the process
  • To provides quality product on time and at the lowest cost
  • To enables cross-functional inputs and outputs
  • To address potential problem early in design and manufacturing

Course Content

  • Understand customer needs
  • Proactive feedback & corrective action.
  • Design within process capabilities.
  • Analyse & mitigate failure modes.
  • Verification & validation.
  • Design reviews.
  • Control special/critical characteristics.

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QCC Facilitator Training (1 Day)

Target Audience

  • Department Managers
  • Supervisory level Staff to be assigned as QCC Facilitator.
  • Line-Leaders.

Course Objective

  • To understand the basic concepts of Total Quality Management.
  • Understanding how to organize and initiate QCC.
  • Understanding how to guide and facilitate QCC.

Course Content

  • Total Quality Management (TQM), basic concepts and its development.
  • Quality problems at workplace.
  • Organizing QCC and leading QCC meetings.
  • Team work and Team building.
  • 8 steps of Problem Solving.
  • 7 QC tools and their application in Problem Solving.
  • QCC Presentation techniques.
  • Role of QCC Facilitators.

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