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PT. DiGiSi INDONESIA

0878-9401-1452


TANJUNG PINANG : Kuantan Indah Blok I/12A, Batu 5 Atas, Tanjung Pinang, Bintan

BATAM : La Vinca Town Square Block I/18 Batam Center, Batam
Category
Customer Support

Marketing: 

1. Oka Effendi 

Phone: 0852 7899 4610 

Email:oka.effendi@digisi-indonesia.com

YM

 

 

2. Tessy Irma Yanti 

Phone: 0812 8862 0846 

Email:tessy@digisi-indonesia.com

 

3. Armahad 

Phone: : 0812 774 2483 

Email:armahad@digisi-indonesia.com

 

Administration: 

4. Jane 

Phone: 0812 7099 8163 

Email:adm@digisi-indonesia.com

YM

Soft Skills Development

Supervisory Management Skills (2 Days)

The promotion from team member to manager/supervisor is a landmark in any career. It recognizes the achievement in a previous position and is an indication of the confidence that senior managers have in your ability to gain results through other people. Managers and supervisors are expected to perform by the team immediately, and this adds to the pressure.
Supervision can be highly rewarding or it can be stressful and disappointing—the difference lies in a few key skills and a basic understanding of what does and doesn’t work. In this program you’ll learn all you need to know to ensure a positive supervisory experience.

Target Audience 

  • Supervisor
  • Section Heads and Department Managers
  • Staffs (Clerk and Officer)

Course Objective 

  • To gain more confidence as an leaders of team
  • To understand the key responsibilities and expectations of management
  • To understand and appreciate the process of communication as an important element of the professional effectiveness
  • To develop skills for delivering organizations policy and goal
  • Be able to motivate people and handle conflicts
  • To crave for more fulfilling interpersonal relationship and social skills
  • To have the practical tools to make team decisions and help individuals take ownership of decisions
  • To recognize motivational influences and promote these to ensure maximum productivity from the team
  • Able to coach employees for improved performance, morale and behavior.
  • Able to delegate effectively and therefore achieve tasks in a more efficient and effective way

Course Content 

  • Characters of Leaders
    • Basic Philosophy of human
    • Be a success and effective leader
    • Performance Management
    • Influences Factors
  • Organizational Communication & Interpersonal Relationship
    • The Communication Process, Barriers to Effective Communication And Skills To Avoid Barriers
    • Elements of Leadership (Establishing Teamwork, Communication & Integrity)
    • Leadership Behavior (Mentality)
    • Skills to Handle Conflicts
    • Coaching & Concealing
    • Delegating & Motivating
  • Planning and organizing the work
    • Principe of Goal Setting
    • Developing decision-making skills
    • Preventing problems, Problem solving tools & Continual improvement
  • Guidance of Performance Management
    • How to develop competence & commitment
    • How to develop leadership style
    • Regression Cycle

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Service Excellence (1 Day)

Target Audience 

  • Customer Service Managers, Executives and Staffs
  • Quality Managers or Management Representatives
  • Technical Support and Marketing Managers, Executives or Staffs

Course Objective 

  • To provide opportunities to solve "real life" services issues within a business
  • To improve staffs morale and effectiveness of front-line training
  • To develop staff awareness in every lines

Course Content 

  • Knowing your customer (defining who is customer, gathering and utilize customer feedback, building customer retention)
  • Service Excellence Standards
  • Managing Services Performances
  • Service Excellence Strategy
  • Response Customers Complaint (Preparing reports, e.g. 8D Report )

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The Seven Habits of Highly Effective People (2 Days)

Target Audience

  • Department Managers
  • Section Heads
  • Supervisory level staffs
  • Line-Leaders.

Course Objective

  • Develop stronger, more satisfying relationships based on trust.
  • Communicate more effectively with others
  • Become a more influential leader.
  • Handle everyday challenges and difficulties in a proactive and constructive manner

Course Content

  • Habits One: Be Proactive
  • Habits Two: Begins with the End in Mind
  • Habits Three: Put First Things First
  • Habits Four: Think Win Win
  • Habits Five: Seek First To Understand, then To Be Understood
  • Habits Six: Synergize
  • Habits Seven: Sharpen the Saw

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Establish Team Building (Outbound Training) (1 Day)

Target Audience

  • Teams with a desire to work together more effectively (e.g. all QCC teams in an organization)
  • Teams with members who work on different projects, but also need to support one another (e.g. QCC Members)
  • Managers who work in different departments who need to support one another (e.g. organizations leaders)
  • New teams and teams dealing with a change of structure (e.g. organizations members)

Course Objective 

  • To improve communication means more trust, support and understanding
  • A fun/relaxed atmosphere or more enjoyable working conditions
  • A platform for more easy problem-solving in the future
  • To enhance team work

Course Content 

  • Introductions, Health & Safety and Icebreakers
  • Blind Leads: trust-based task
  • Spiders Lair: a more involving physical problem solving task
  • Working Styles theory and practice
  • Low Level Ropes: paired support in an unusual setting
  • Shape Shifter: a communications based task where everyone has some information, but no one has it all.
  • Team Development workshop: looking at Team Development theory and matching it pragmatically and honestly to where we are currently within the team.
  • Jigsaw: a complicated multi-tasking exercise that involves great amounts of communication, co-ordination and trust across sub-teams to get the job done.
  • Board of Directors: difficult communications-based problem solving game.
  • Review and Action Planning
  • Post Course Evaluation and good byes

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Effective Leadership (2 Days)

Target Audience 

  • Managers
  • Supervisors
  • Public.

Course Objective 

  • To build leadership skill.
  • To know how to motivate and empowering people to reach our goal.
  • To build productive team work and gaining commitment for success.
  • To build a sensitiveness as a human being and apply it as one of the motivational tools keeping the work environment always in productive condition.

Course Content

  • The Meaning of Leadership – understand the good leaders behave
  • Enhanced Communication Skills - knowledge to be a successful leader;
  • Develop Your Team – the way to develop your people so that they become highly-motivated and exceptionally-effective team players;
  • The Power to Motivate People - discover how to inspire people with this vision, and motivate them to give their very best;
  • Creating Winning Ideas/Problem Solving Skills - build a clear and compelling vision of how the future should be, which other people will be inspired to adopt;
  • Getting Things Done - learn the rare skills needed to transform vision into reality (improving the presentation skills);
  • Make everyone do everything – delegating and effective time management
  • Skills to make a decisions - things like risk taking, networking and cross-cultural leadership, move from being a good leader to being a great one.

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Effective Communication Skills (1 Day)

Target Audience 

  • Supervisor, Engineers or Officers
  • Section Heads
  • Staffs

Course Objective 

  • To understand and appreciate the process of communication as an important element of the professional effectiveness
  • Exposure to communication concepts
  • Diagnose and avoid barriers to communication
  • To develop skills for delivering organizations policy and goal
  • Be able to motivate people and handle conflicts
  • To crave for more fulfilling interpersonal relationship and social skills
  • To gain confidence and sharpen presentation skills

Course Content 

  • Introduction
  • The Communication Process
  • Barriers to Effective Communication And Skills To Avoid Barriers
  • Developing communication Skills
  • 1 Listening Skills
  • 2 Constructive Feedbacks
  • Building Believability
  • Powerful and Creative Approach for Communication
  • Skills to Handle Conflicts
  • Technology as a communication tools
  • Organizational Communication (official communication, interpersonal communication, communication ethics and written communication)
  • Presentation Skills (preparing a presentation and making effective presentation)

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Change Management (1 Day)

Change is a permanent feature of all organizations regardless of sector or size. However, the ability to harness and manage change so as to bring about a positive outcome for the organization is one of the main challenges faced by business leaders - it is also now the greatest source of competitive advantage.This comprehensive change management learning pack will help all organizations not only come to terms with change but will also enable employees to manage change more effectively.

Target Audience

  • Department Managers, Project Managers
  • Section Heads
  • Line-Leaders.

Course Objective 
On completion of this training participants will:

  • Understand what is Change?
  • Identify different types of Change
  • Recognize dimensions of Change
  • Prepare For Change
  • Understand resistance to Change
  • Be able to lead Change
  • Communicate and Implement Change
  • Implementing Change
  • Understand why change programs fail

Course Content

  • Introduction to Change
  • What is Cultural Change?
  • Preparing for Change
  • Change Management Plan
  • Initiating and Sustaining Change
  • React to Change
  • Increase Employee Performance during Major Change

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